Manuale d’uso / di manutenzione del prodotto CD4842MILR del fabbricante Hearth and Home Technologies
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Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 1 Model(s): CD4236MR CD4842MR CD4236MLR CD4842MLR CD4236MIR CD4842MIR CD4236MILR CD4842MILR Direct V ent Gas Appliance Owner ’ s Manual Installation and Operation Installation and service of this appliance should be performed by quali fi ed personnel.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 2 Listing Label Information/Location Model Name: ___________________________________________ Date purchased/installed: ___.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 3 Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury . • W ARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 4 Î = Contains updated information. 14 Appliance Setup A. Remove Clean Face Components 54 B. Remove Glass Assembly 54 C. Remove the Shipping Materials 54 D. Clean the Appliance 54 E.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 5 B. Limited Lifetime W arranty Gas Appliance (Fir eplace) Limited Lifetime W arranty HEARTH & HOME TECHNOLOGIES INC.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 6 B. T empered Glass Speci fi cations Hearth & Home T echnologies appliances manufactured with tempered glass may be installed in hazardous locations such as bathtub enclosures as de fi ned by the Consumer Product Safety Commission (CPSC).
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 7 G. Requirements for the Commonwealth of Massachusetts For all side wall horizontally vented gas fueled equipment install.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 8 Decorative Doors (not shown) Section 2.E. Fixed Glass Assembly (not shown) Section 2.F . Grate (not shown) Section 3.B. Mantel Hearth (not required) Clear Space Section 2.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 9 Clear space 3 ft (914 mm) in front of appliance D. Clear Space W ARNING! DO NOT place combustible objects in front of the fi replace or block louvers. High temperatures may start a fi re.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 10 I. Lighting Instructions (IPI) • For normal use, activate/deactivate your fi replace with the wall switch or remote control. • The IPI system may be operated with two D-cell batteries.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 1 1 J. Lighting Instructions (Standing Pilot) • For normal use, activate/deactivate your fi replace with the wall switch or remote control. • If your fi replace must be deactivated for service or an extended period of time, follow the instructions below .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 12 Initial Break-in Procedure • The fireplace should be run three to four hours continuously on high. • T urn the fi replace off and allow it to completely cool. • Remove fi xed glass assembly .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 13 Glass Cleaning Frequency: Seasonally By: Homeowner T ools Needed : Protective gloves, glass cleaner , drop cloth and a stable work surface. CAUTION! Handle fi xed glass assembly with care.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 14 Burner Ignition and Operation Frequency: Annually By: Quali fi ed Service T echnician T ools needed : Protective gloves, vacuum cleaner , whisk broom, fl ashlight, voltmeter , indexed drill bit set, and a manometer .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 15 Noncombustible roof flashing maintains minimum clearance around pipe (SECTION 10) Ceiling Firestop on floor of attic (S.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 16 B. Design and Installation Considerations Heatilator direct vent gas appliances are designed to op- erate with all combustion air siphoned from outside of the building and all exhaust gases expelled to the outside.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 17 5 5 F raming and Clearances A. Select Appliance Location When selecting a location for the appliance it is important to consider the required clearances to walls (see Figure 5.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 18 Combustible flooring may be installed next to the front of the appliance. C B A 1/2 in. (13 mm) 1/2 in. (13 mm) Drywall 0 in. 30 in. (762 mm) to ceiling D 0 in. to floor 0 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 19 Measured from top of hood (in inches) 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 5 5-1/2 6-1/4 7 7-3/4 8-1/2 9-1/4 10 10-3/4 11 - 1 / 2 12-1/4 13 13-3/4 14-1/2 15-1/4 16 30 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 20 Horizontal overhang 12 X 20 in. (508 mm) Lowest Discharge Opening T ermination Cap Roof Pitch is X / 12 V ertical wall H (min.) - Minimum height from roof to lowest discharge opening.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 21 Dimension Descriptions A Clearance above the ground, a veranda, porch, deck or balcony - 12 in. (30 cm) minimum. * B Clearance to window or door that may be opened – 10,000 BTUs or less, 6 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 22 Horizontal V ertical 8-1/2 in. 8-1/2 in. 12 in. On 45° runs, 1 ft (.3 m) of diagonal is equal to 8-1/2 in. (216 mm) horizontal run and 8-1/2 in. (216 mm) vertical run. A.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 23 H 1 V 1 T o replace the fi rst starter elbow with two 45° elbows, refer to Figure 7.4. All other 90° elbows can be replaced with two 45° elbows. General Rules: • SUBTRACT 3 ft.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 24 4 ft min. (1.22 m) 25 ft max. (7.62 m) H 1 V 1 H 2 H 3 Installed Horizontally Installed V ertically H 2 Figure 7.5 T wo Elbows 1. T op V ent - Horizontal T ermination - (continued) Figure 7.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 25 Figure 7.6 1. T op V ent - Horizontal T ermination - (continued) Three Elbows H 1 V 1 V 2 H 2 Installed V ertically V 1 min. V 1 + V 2 max. H 1 +H 2 max. ft m ft m ft m DVP 1 0.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 26 2. T op V ent - V ertical T ermination No Elbow Figure 7.7 Figure 7.8 T wo Elbows Note: If installing a vertical vent/ termination off the top of the appli- ance, the vertical termination baf fl e should be used.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 27 Figure 7.9 2. T op V ent - V ertical T ermination - (continued) Three Elbows 12 ft (3.66 m) min. 60 ft (18.29 m) max. Maximum horizontal run is 100% of vertical, but cannot exceed 26 ft (7.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 28 3. Rear V ent - Horizontal T ermination Figure 7.10 Figure 7.1 1 No Elbow One 45° Elbow 18 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 29 3. Rear V ent - Horizontal T ermination - (continued) T wo Elbows Figure 7.12 Figure 7.13 Three Elbows H 2 V 1 H 1 H 2 V 1 H 3 H 1 Installed Horizontally H 1 max. V 1 min.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 30 4. Rear V ent - V ertical T ermination One Elbow Figure 7.14 T wo Elbows Figure 7.15 12 ft (3.66 m) min. 60 ft (18.29 m) max. 0 min. 6 ft (1.83 m) max. 12 ft (3.66 m) min.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 31 4. Rear V ent - V ertical T ermination - (continued) Three Elbows Figure 7.16 12 ft (3.66 m) min. 60 ft (18.29 m) max. 0 min. 6 ft (1.83 m) max. Maximum horizontal run is 100% of vertical, but can- not exceed 26 ft (7.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 32 F . Install V ertical T ermination Baf fl e • Remove the glass (refer to Section 14.K.) to access the fi rebox and 5 in. inner fl ue. • Fold the baf fl e (Figure 7.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 33 * When using SLP pipe, minimum clearances from the vent pipe to combustible materi- als at inside wall firestops are: T op: 2-1/2 in. (64 mm) Bottom: 1/2 in. (13 mm) Sides: 1 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 34 3 fasteners per side Ceiling firestop installed below ceiling. Ceiling firestop installed above ceiling. Install attic insula- tion shields before or after installation of vent system.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 35 Bend all tabs inward 90° to maintain clearance and prevent insulation from falling inside Insert 3 screws Bend 4 tabs inward 90° to maintain clearance Laser-etched cut lines D.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 36 CAUTION! Risk of Cuts, Abrasions or Flying Debris. Wear protective gloves and safety glasses during installa- tion. Sheet metal edges are sharp. NOTICE: Once appliance is set up for top or rear venting, it CANNOT be changed at a later time.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 37 • Remove four screws holding outer collar to appliance top. See Figure 9.5. Remove outer collar . Figure 9.5 Outer Collar , Remove Four Screws • Remove four screws holding inner collar to appliance top.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 38 Figure 9.1 1 Place Outer Collar on Rear of Appliance • Place outer collar on rear of appliance and replace four screws to hold collar in place. See Figure 9.1 1. Make sure insulation is attached to the collar base! Figure 9.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 39 Figure 9.16 Cover Plate-Replace Figure 9.17 Place Cover Plate on T op of Appliance • Locate heat shield cover plate removed in the fi rst step. Place the heat shield cover plate on top of heat shield.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 40 Nailing Flanges (both sides) B. Secure and Level the Appliance W ARNING! Risk of Fire! Prevent contact with: • Saggin.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 41 Lances 1 0 10 Install V ent P ipe A. Assemble Pipe Sections (DVP Only) Attach Pipe to the Firebox Assembly Note: The end of the pipe sec tions with the lanc ed tabs will face towards the applianc e.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 42 B. Assemble V ent Sections (SLP Only) T o attach the fi rst vent component to the starting collars of the appliance • Attach an SLP-DVP24 adapter to the starting collar of the appliance.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 43 Figure 10.8 Securing V ertical Pipe Sections Figure 10.9 Securing Horizontal Pipe Sections D. Secure the V ent Sections • V ertical runs of DVP pipe must be supported every 8 ft.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 44 Cut hole 1/8 in. (3 mm) greater in size than pattern of support box as it is projected onto roofline. 2 in. (51 mm) minimum below finished ceiling Cathedral ceiling support box Level F .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 45 G. Install Metal Roof Flashing Note: Skip to Section 10 .I. if using the RF4 - 8. • See minimum vent heights for various pitched roofs (Figure 10.14) to determine the length of pipe to extend through the roof.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 46 I. Install RF4-8 The RF4-8 may be used in place of the roof fl ashing and storm collar (Sections 10.G. and 10.H.) Pipe must be supported within 12 in. (305 mm) of the roo fl ine using plumbers strapping or an SLP-FS when us- ing the RF4-8 Flashing.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 47 J. Install V ertical T ermination Cap • Attach the vertical termination cap by sliding the inner collar of the cap into the inner fl ue of the pipe section while placing the outer collar of the cap over the outer fl ue of the pipe section.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 48 INTERIOR Heat Shield or Extended Heat Shield W all Shield Firestop Heat Shield 1-1/2 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 49 A. Fuel Conversion • Make sure the appliance is compatible with available gas types. • Conversions must be made by a qualified service technician using Hearth & Home T echnologies speci fi ed and approved parts.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 50 Ignitor Button Figure 12.1 Ignitor Button B. Standing Pilot Ignition System Wiring • The standing pilot ignition system wiring does not require a 1 10 V AC supply to operate.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 51 E. Electrical Service and Repair W ARNING! Risk of Shock! Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 52 G. W all Switch Installation for Fan (Optional) If the box is being wired to a wall mounted switch for use with a fan (See Figure 12.5): • The power supply for the appliance must be brought into a switch box.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 53 1 in. (25 mm) min. to perpendicular wall A 3-1/2 in. (89 mm) min. from fireplace opening to perpendicular wall B Mantel.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 54 I. Place the Rockwool W ARNING! Risk of Explosion! Follow rockwool placement instructions. DO NOT place rockwool directly over burner ports. Replace rockwool material annually .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 55 Latches (both bottom and top) Glass Assembly J. Install the Log Assembly • Base logs have been permanently mounted on the grate assembly and should not be moved. See Figure 14.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 56 L. Install T rim • Install optional trim/surround kits using the instructions included with the accessory . • Use non-combustible materials to cover the gap between the sheet rock and the appliance (if desired).
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 57 Closed N. Air Shutter Setting Air shutter settings should be adjusted by a quali fi ed installer at the time of installation. The air shutter is set at the factory for minimum vertical vent run.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 58 A. Standing Pilot Ignition System 1 5 15 T roubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 59 Symptom Possible Cause Corrective Action 3. (Continued) C. Failed valve. T urn the valve knob to the ON position. Place the ON/OFF switch in the ON position. Check the millivolt meter a the thermopile terminals.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 60 B. Intelli fi re Ignition System Symptom Possible Cause Corrective Action 1.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 61 B. Intelli fi re Ignition System (continued) Symptom Possible Cause Corrective Action 4.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 62 1 6 16 Reference Materials B 38-1/2 in. (978 mm) 33-1/2 in. (851 mm) 1-1/2 in. (38 mm) 27-1/4 in. (692 mm) 3 in. (76 mm) 6-1/2 in. (165 mm) 2-3/8 in. (60 mm) 14-1/8 in. (365 mm) 5-7/8 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 63 B. V ent Components Diagrams Figure 16.2 DVP V ent Components Effective Height/Length DVP Pipe (see chart) Pi p e inche.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 64 B. V ent Components Diagrams ( continued ) Figure 16.3 DVP V ent Components 13-1/4 in. (367 mm) 24-5/8 in. (625 mm) 27-1/2 in. (698 mm) RF6M Roof Flashing Multi-pak 31 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 65 B. V ent Components Diagrams ( continued ) Figure 16.4 DVP V ent Components DVP-TB1 Basement V ent Cap 12 in. (305 mm) 1-1/2 in. (38 mm) 7-3/8 in. (187 mm) 14 in. (356 mm) 17-3/4 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 66 B. V ent Components Diagrams ( continued ) Figure 16.5 DVP V ent Components DVP-TRAP1 DVP-TRAP2 DVP-HPC1 DVP-HPC2 DVP-TRAPK1 DVP-TRAPK2 DVP-TRAP Horizontal T ermination Cap 15-1/8 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 67 B. V ent Components Diagrams (continued) Figure 16.6 DVP V ent Components 13 in. (330 mm) 15 in. (381 mm) 8-1/8 in. (206 mm) DVP-HRC-SS 10-7/8 in. 276 mm 10-1/2 in. 267 mm 3° 87° Effective Length 5-3/4 to 8-3/8 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 68 B. V ent Components Diagrams (continued) Figure 16.7 SLP Series V ent Components 8-3/4 in. 222 mm 6-1/2 in. 165 mm 6-5/8 in. 168 mm 6 in. 152 mm 6-1/2 in. 165 mm 6-5/8 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 69 B. V ent Components Diagrams (continued) Figure 16.8 SLP Series V ent Components SL-2DVP Adapter SLK-SNKD Snorkel T erm.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 70 C. Service Parts CD4236M Series Service Parts # Description of Part COMMENTS CD4236MR CD4236MLR CD4236MIR CD4236MILR Qty .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 71 CD4842M Series Service Parts C. Service Parts (continued) # Description of Part COMMENTS CD4842MR CD4842MLR CD4842MIR CD4842MILR Qty .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 72 CD4236M Series Service Parts C. Service Parts (continued) # Description of Part Comments CD4236MR CD4236MLR CD4236MIR CD4236MILR Qty .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 73 CD4842M Series Service Parts C. Service Parts (continued) 5 13 11 10 14 15 7 9 8 12 6 4 2 3 1 5 10 11 8 15 7 16 6 4 2 3 1 9 Standing Pilot V alve Assembly IPI V alve Assembly # Description of Part Comments CD4842MR CD4842MLR CD4842MIR CD4842MILR Qty .
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 74 D. Optional Components Arts & Crafts Faux Front FFCAC Modernist Faux Front FFCM Jamestown Faux Front FFCJ WTBC36D 36 in. Weathered Brick Refractory Liner Kit WTBC42D 42 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 75 D. Optional Components (continued) CD4842M 47 in. Caliber T op-Rear Direct V ent Cir- culating Gas Appliance CD4236M 41 in.
Heatilator • Caliber Mesh CD Series-SIT V alve • 4040-849 Rev J • 06/08 76 E. Contact Information Please contact your Heatilator dealer with any questions or concerns. For the location of your nearest Heatilator dealer , please visit www .heatilator .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Hearth and Home Technologies CD4842MILR è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Hearth and Home Technologies CD4842MILR - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Hearth and Home Technologies CD4842MILR imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Hearth and Home Technologies CD4842MILR ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Hearth and Home Technologies CD4842MILR, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Hearth and Home Technologies CD4842MILR.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Hearth and Home Technologies CD4842MILR. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Hearth and Home Technologies CD4842MILR insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
