Manuale d’uso / di manutenzione del prodotto Mobile Security 7.0 Enterprise del fabbricante Kaspersky Lab
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KASPERSKY LAB K a s p e r s k y M o b i l e S e c u r i t y 7 . 0 E n t e r p r i s e E d i t i o n U S E R ’ S G U I D E.
K A S P E R S K Y M O B I L E S E C U R I T Y 7 . 0 E N T E R P R I S E E D I T I O N User’ s Gui de Kaspersk y Lab Tel/Fax: +7 (495) 7 97-8700, +7 ( 495) 645 -7939, +7 (495) 9 56-7000 http://www.
T a b l e o f C o n t e n t s C HA P T E R 1. KA SP ER S K Y M OBI L E S E C U R IT Y 7 .0 EN TE R P RI S E E DIT IO N ......... 5 1. 1 . H ar dw ar e and s of t w a r e r e q u ir e m e n ts ...........................................................
4 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition 3. 3 . U si ng Q u a ra nti ne ................................................................................................ . 46 3. 4 . U si ng A n ti -S pa m an d A nt i-T he ft m o du le s ..
CHAPTER 1. KA SPERSKY MOBILE SECURITY 7.0 ENTERPRISE EDITION Kaspersk y Mobile Security 7.0 Enterprise Edition i s des igned to ensure protection of mobile devices running Symbian OS and Microsoft Win.
6 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Note In case a detection o f a malware program, Kaspersky Mobile Security c an disi n- fect the in fected object detected (if disinfection is possible), de lete it or place it into the qu arantine.
Ka spersky Mobile Sec urity 7.0 Enterpri se Edition 7 1.3.1. I ns ta l l in g us in g t h e u s e r ’s c o m p u te r After you connect th e mobile device to a computer included into the Administration Server logical network, kmlisten.exe utility window will o pen (see Figure 1).
8 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition In order to install the application using a n SMS me ssage , perform the follo wing actions: 1. Open an SMS conta ining URL of the server from which the Kaspersky Mobile Security installation package will be downloaded.
CHAPTER 2. KASPERSKY MOBILE SECURITY FOR SYMBIAN OS This chapter contains desc ription of the o peration of Ka spersky Mobile Security 7.0 for devic es run ning Symbian version 9.
10 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 2 . The App lication co mponent status w indow In order to switch to the application interface, press OK .
Kaspersky Mobile S ecurity for Sy mbian OS 11 To n avigate from o ne tab to another, use the joystick of the device or s elect the Open Page item in the Options menu (see Figure 3 ). Figure 3. The Opt ions menu In order to return to the application components status window, sele ct the Current status item in the Options menu.
12 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition dependent ). Select Enabled if you wish to use th e sound notification i r- respective of the device profile selected. Sound volume determines the volume of the sound notification pla y- back in case of the detection of an infected object.
Kaspersky Mobile S ecurity for Sy mbian OS 13 2.1.4.1. Real-time protection and on -demand scan Real-time protection is the mode of o peration in which the resident part of Kaspersky Mobile Sec urity is constantly loa ded in the device 's RAM and monitors all data including the incoming data received by the device.
14 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition To mak e the application delete detected ma lware objects without prompting user for action, select the Auto Delete value. 5. Enable / disable new card scan mode (the Sc an New Card setting). By defa ult, if a memory card is detected, the application no tifies that the card must be scanned.
Kaspersky Mobile S ecurity for Sy mbian OS 15 5. Specify an acti on to be p erformed if disinfection o f an infected object is impossible ( If disinfection fails setting). By default detect ed malware objects are placed into quarantine (the Quarantine setting value).
16 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 5. The Sca n tab W hen Scan Folder item is selected, a window displaying the device’s file system will open. In order navigate through the file system u se the joystick buttons of your device.
Kaspersky Mobile S ecurity for Sy mbian OS 17 Figure 6. The Sca n progress wind ow Once an infected object is detected the action specified by the corresponding setting in the Settings Sca n Settings section will be performed.
18 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition To disable screen backlight during the scan, switch to the Information tab, open the Settings menu and select the Yes value for the Screen Backlighting setting. By default the backlight will go off automatically to save the battery charge.
Kaspersky Mobile S ecurity for Sy mbian OS 19 2.1.5. U s i ng Q ua r an ti ne Infected objects placed into the quarantine do not im pose any threat for the device and can be deleted or restored later. Detected infected objects can be q uarantined by the application automatically or after your confirmation.
20 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition To vie w deta iled information about each object in the quarantine ( View details ). Delete the selected object ( Remove file ). Clear the quarantine by deleting all quarantined objects ( Remove all ).
Kaspersky Mobile S ecurity for Sy mbian OS 21 Note In order to restore the values o f the q uarantine s ettings recommended by Ka s- persky Lab's specialists select Set Default from the Options menu. 2.1.6. U s i ng An ti - S pa m The Anti-Spa m module is designed t o en sure protection of your device against unsolicited SMS messages.
22 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition To select the Anti-Spam operation mode: 1. Open the Anti-Spam tab. 2. Select the Settings item. 3.
Kaspersky Mobile S ecurity for Sy mbian OS 23 Figure 11 . The A nti-Spam tab W hen you select the Add Record or the Edit Record i tem, you will be offered to specify the following record's parameters (s ee Figure 12 ) Phone number . Specify the phone number for which re ceipt of me s- sages will be blocked or allowed.
24 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 12 . The Blac k List 2.1.6.3. Anti-Spam operation settings To edit Anti-Spam settings: open the Anti-Spam tab and select the Settings item (see Figure 13 ).
Kaspersky Mobile S ecurity for Sy mbian OS 25 The following Anti-Spam settings are accessible in the Se ttings menu: Config. Anti-Spam – Anti-Spam op eration mode (see s ection 2.
26 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Skip – allow the receipt of the message. In this case the sender's phone number will not be added to either of the lists. Information ab out blocked m essages will be entered into the application log.
Kaspersky Mobile S ecurity for Sy mbian OS 27 SIM Watch – allows to send to the specified numbers a new pho ne number and to block the stolen device if the SI M card was replaced in such stolen device.
28 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 16 . The SMS-C lean tab If you wish to be a ble to delete the phone book once your mobile device has been stolen or lost, select the Remove contacts item and assign value Yes to it. Note Contacts will be e rased o nly from th e p hone bo ok sto red in the device.
Kaspersky Mobile S ecurity for Sy mbian OS 29 2.1.7.2. SIM Watch settings To confi gure the SIM W atch settings, switch to the Anti-Theft tab. Enter the password (see se ction 2.1.7 on pa ge 26 ) and then select SIM Watch in the window that will open.
30 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition You can update bases manuall y or according to a schedule. Updates are performed from Kaspersky Lab's servers via internet. You ca n enable automatic anti- vi rus s can o f your de vice after each update of the Kaspersky Mobile Security bases.
Kaspersky Mobile S ecurity for Sy mbian OS 31 Figure 18 . The Updater Tab 3. Select the access point (the Access P oint setting) (see Figure 19 ). Note The ac cess point is c onfigured using settings provided by your wir e- less service provider. Figure 19 .
32 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition 4. Enter th e address of the update server (if necessary). In order to do it, select the Update s erver item an d then select the User defined value. Enter the URL of the update sou rce in the window that will open (see Figure 20 ).
Kaspersky Mobile S ecurity for Sy mbian OS 33 2. Select the Schedule item in the Updater tab and configure the Auto Update settings: Off – to not perform scheduled updates. Dail y - the update to be performed every day. Specify the u pdate time in the corresponding field.
34 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition 2. 1.1 0. Us in g t h e F ir ew a l l m od u l e Firewall m odule is designed for monitoring the network activity and p rotec tion of your mobile device at the network level (see Figure 21 ).
Kaspersky Mobile S ecurity for Sy mbian OS 35 2. 1.1 1. Vi e w i n g r e po rt a b o ut th e ap pli ca t i o n o per at i on You c an view the chronological event log about the operation of Kaspersky Mobile Security in the Information tab. In order to do it switch to this tab and select the Reports item (see Figure 22 ).
36 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 23 . Closing the application 2. Uninstall Kaspersky Mobile Security a) Press the Menu button and select the Application Manager menu item (see Figure 24 ). Figure 24 . Starting the Applicatio n Manager b) Select KMS7.
Kaspersky Mobile S ecurity for Sy mbian OS 37 Figure 25 . Selecting the applicatio n c) Sel ect the Remove menu item (see Figure 26 ). Figure 26 . Uninstallin g the applicat ion d) Press the Yes button in the prom pt to confirm th e application r e- moval.
CHAPTER 3. KASPERSKY MOBILE SECURITY FOR MICR OSOFT WINDOWS MOBILE This chapter contains desc ription of the operation o f Kaspe rsky Mobile Security for mobile devices running one of the following operating systems: Microsoft Windows Mobile 5.0. Microsoft Windows Mobile 6.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 39 Note! If anti-virus sc an of your mobile device has never been performed or if it two w eeks or more have passed s ince the last update of the an ti - virus database, th e icon next to the corresponding item will look as follows: .
40 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Using the Firewall section you can monitor the network activities and protect the device at the network le vel (see section 3.7 on page 57 ). Using the Upda te section you can update the anti -virus database, edit the updating settings an d configure the updating schedule (se e section 3.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 41 3.2. Anti-vir us sca n and R eal-Time pr otection Using the Scan s ection you can pe rform anti -virus scan of the entire file s ystem and th e memory of the mobile device or of a n individual folder or file.
42 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition 2. Using the Scan s ection (see Figu re 29 ) select the Scan Phone item if you wish to s can the entire file system of the mobile device o r Scan Folder if you wish to scan an individual folder. Figure 29 .
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 43 Figure 30 . The Sca n progress windo w Figure 31 . Notificat ion about virus detection.
44 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Once the sca n is complete the general statistics about detected a n d deleted malware objects will be displayed.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 45 3.2.3. S c h ed u l e d s ca n Kaspersky Mobile Security al lows the us er to c reate the schedule for the automatic scan of the mobile devic e.
46 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition 3.3. Using Qua ran tine Infected objects placed into the quarantine do not im pose any threat for the mobile device and can be deleted or restored later. Detected infected objects can be q uarantined by the appl ication automatically or after your confirmation.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 47 To view de tailed information about the selected object in the quarantine ( Detailed info item). Delete the selected object ( Delete File item). Restore the current object from the Quarantine to i ts original folde r ( R e- store item).
48 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Filtering is based on the use of "black" and "white" lists. These l ists contain phone and sam ple phrases characteristic of spam and non -s pam messages.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 49 The “Black” list contains entries, which, if found in messages, makes Anti -Spam block such messages. To edit the "black" or "white" list, open the Anti-Spam section (see Figure 34 ) and select the corresponding list .
50 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 34 . The A nti-Spam section After you are do ne ed iting the list, press Done to retur n to the Anti-Spam section.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 51 Figure 35 . Anti-Spa m warning Using the Menu you can select one of th e follow ing actions to be performed with the message: Add to WhiteList – a llow recei pt of messages and add the sender's phone number to the "white" list.
52 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition W hen you access the module setti ngs for the first time you will h ave to set up a password. Using this password you can ob tain access to the module's se ttings and activate the mo dule functions.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 53 The report is also available in the Information section (see section 3.8 on page 58 ); 3.4.2.1. SMS- Clean function’s settings The SMS-Clean function allows era sing d ate from the device if it ge ts lost (see Figure 37 ).
54 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 37 . SMS-Clean settings 3.4.2.2. SIM Watch function’s settings The SIM Watch func tion is desi gned to monitor repl acement of th e SIM c ard in the device (see Figure 38 ). In order to change the SMS-Watch function settings, perform the following: 1.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 55 Figure 38 . SIM Watch settings 3.5. Updating the a pplica tion bases Scan for malware programs is performed based on the records in the Ka spersky Mobile Secu rity bases which contain description o f all malware programs known at the moment.
56 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 39 . The Update section In order to launch ap plication b ases updates man ually, perform the following actions: 1. Start Ka spersky Mobile Security (see section 3.1.1 on page 38 ) and open the Update section.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 57 3.6. Updating the a pplication oper ation settings Note For details about the joint o peration of Kaspersky Mobile Security and Kaspersky Administration Kit see Kaspersky M obile Sec urity Administrator’s Guide .
58 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Block a ll – any network ac tivity e xcept updating of b ases and co n- nection to Kaspersky Administration Kit is blocked. Medium – all i ncoming connections will be b locked, outgoing co n- nections can o nly be established u sing SSH, HTTP, HTTPS, IMAP, SMTP ports.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 59 firewall work; Anti-Spam module work; The Anti-Theft module work. In ord er to view the report about the operation of one o f the a pplication comp o- nents, do the following: 1. Start Kaspersky Mobile Security (see section 3.
60 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 42 . Disabling Real-Time protection 2. Close Kaspersky Mobile Security. To do it, select the Exit menu item (see Figure 43 ).
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 61 3. Unins tall the application. To do this: a) press the Start button, select the Se ttings menu, open the Sy stem tab and then switch to Remove Programs (see Figure 44 ): Figure 44 .
62 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Figure 45 . Selecting the applicatio n c) Pres s the Yes butt on in the application removal co nfirmation w i n- dow (se e Figure 46 ). Afte r this a n otification about removal of fil e containing the application operati on settings will open.
Kaspersky Mobile S ecurity for Micro soft Windows Mobile 63 Figure 46 . Prompt to save the application operation settings.
APPENDIX A. KASPERSKY LAB Founded in 1997, Kaspersky Lab has become a recognized leader in information security technologies. It produces a w ide range of data security software and delivers h igh-per.
Appendix A 65 A.1. Other Kaspersky Lab Products Kaspersk y La b News Agent The News Ag ent is intended for timel y delivery of news published by Kaspersky Lab, notifications about th e current stat us of virus activity, and fresh news.
66 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Save a report on the scanning results in .txt or .html formats Kaspersk y Anti-Virus ® 7.0 Kaspersky Anti-Virus 7.
Appendix A 67 Kaspersky ® Internet Security 7.0 is an integrated solution for protection of personal computers against the major in formation- threats (viruses, hackers, spam and s pyware). A single interface e nables fu sers to configure and m anage all the program’s components.
68 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition Analysis of message text using a learning algorithm Recognition of spam sent in image files Kaspersk y Anti-Virus for File Servers This software .
Appendix A 69 Automatically update program databases. Kaspersk y Open Space Security Kaspersky Open Space Security is a software package withal ne w approach to security for today's corporate networks of an y size, providing centralized protection information systems and support for remote offices and mobile users.
70 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition An extensive reporti ng system on protection status; Automatic database updates; Full support for 64-bi t operating systems; Optimization of program performance on laptops (Intel ® Centrino ® Duo technology); Remote disinfection capability (Inte l® Active Management, Inte l ® vPro™).
Appendix A 71 Kaspersk y Ente rprise Space Security This program includes components for protecting linked workstations and servers from all today 's Internet threats. It de letes viru ses from e -mail, keeping information safe while providing secure access to network resources for users.
72 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition This s olution monitors all inbound and outbound data streams (e -mail, Internet, and all network interactions).
Appendix A 73 Rollback for malicious system modifications; Self-Defense from malicious programs; full support for 64 -bit operating systems; automatic database updates. Kaspersk y Se curity for Mail Servers This program is for protecting mail servers and linked servers fro m malicious programs and spam.
74 Ka spersky Mobile Sec urity 7.0 Enterpri se Edition automatic database updates. Kaspersk y Se curity for Internet Gateways This program p rovides s ecure access to th e Inte rnet for all an organization's employees, automatically de leting malware and riskware from the data incoming on HTTP/FT P.
Appendix A 75 Kaspersky ® Anti- Spam’s high performance is ensured by daily updates to the content filtration database, adding samples p rovided by the Company’s linguistic laboratory specialists.
APPENDIX B. LICENSE AGREEMENT Standard End User License Agreement NOTICE TO ALL USERS: CAREFULLY READ THE FOLLO W ING LEGAL AGREEMENT (“AGREEMENT”), FOR THE LICENSE OF KASPERSKY MOBILE SECURITY ENTERPRISE EDITION (“SOFTW ARE”) PRODUCED BY KASPERSKY LAB (“KASPERSKY LAB”).
Appendix B 77 1. L icense Grant . Subject to the payment of the applicable license fees, and subject to the terms and conditions of this Agreement, Kaspersky Lab hereby grants you the non-exclusive, n.
78 Kaspersky Mobile S ecurity 7.0 Enterpri se Edition 1.1.8 Kaspersky Lab may a sk Use r to in stall the latest vers ion of the Software (the latest version and the latest maintenance pack).
Appendix B 79 (f)Virus detection and disinfection updates in 24 -hours period. (v) Support Services are provided onl y if a nd when you have th e latest version of th e Software (including maintenance packs ) as available on the official Kaspersky Lab w ebsite (www.
80 Kaspersky Mobile S ecurity 7.0 Enterpri se Edition (v) The warranty in (i) shall not apply if you (a) make or cause to be made any modifications to this Software without the consent of Kaspersky Lab, (b) use the Software in a m anner for which it was no t i ntended, or (c) u se the Software other than as permitted under this Agreement.
Appendix B 81 the s upply of the Software shall in no circumstances e xceed a sum eq ual to the amount equally paid by you for the Software. 7. This Agreement contains the entire understanding between.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Kaspersky Lab Mobile Security 7.0 Enterprise è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Kaspersky Lab Mobile Security 7.0 Enterprise - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Kaspersky Lab Mobile Security 7.0 Enterprise imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Kaspersky Lab Mobile Security 7.0 Enterprise ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Kaspersky Lab Mobile Security 7.0 Enterprise, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Kaspersky Lab Mobile Security 7.0 Enterprise.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Kaspersky Lab Mobile Security 7.0 Enterprise. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Kaspersky Lab Mobile Security 7.0 Enterprise insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
