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P ARTNER ® Advanced C ommunications System Quick Reference Guide 518-456-804 Comcode 700313604 Issue 6 July 2004.
Notice Every eff ort was mad e to ensur e that the i nformation in this book was complete an d accurate at the time of prin ting. Howe ver, inform ation is subj ect to cha nge.
Ordering Information For addi tional do cuments, re fer to the PARTNER Customer Support D ocument. Customer Support If you nee d assistance when program ming or us ing your syste m, contact you r local Author ized Dealer o r call the A vaya Custo mer Care C enter a t 1 800 628- 2888 .
8. DO NOT use the t elephone t o report a gas leak in the vicinity of the leak. DO NOT b lock or cover the ventilatio n slots or op enings; the y prevent th e product from over heating. DO NOT place the pr oduct in a separate e nclosure unless pro per ventilat ion is pro vided.
Contents T able of Contents 5 1 Getting Acquainted Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Table of Conten ts Table of C ontents Quick R eference Gui de 5 Programming T elephone Features Overv iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 7 Automa tic Line Sel ection . . . . . . . . .
We l c om e 7 1 Getting Acquainted We l co m e This quic k reference is designed to he lp you progra m the P ARTNER ® Advanc ed Communic ations System (ACS) Rel ease 7.0. It pr ovides proc edures for cust omizing yo ur system after it i s initia lly insta lled and f or program ming everyd ay tasks yo u perform in order t o manage y our syste m.
1 Get ting Acqua inted 8 S ystem Ov erview Quick R eferenc e Guide Using these lines and exten sions, you ca n add var ious devi ces and tele phones to conf igure yo ur system to meet your business needs (se e the figure, “S yste m Confi guratio ns,” that fol lows).
1 Get ting Acqua inted System Capacity 9 Quick Re ference Gui de System Capacity The P ARTNER ACS rele ase you hav e, the carri er you use, and the combinati on of modules installed , determi ne the num ber of avail able lines and extensions . P ARTNER ACS Releas e 7.
1 Get ting Acqua inted 10 System Compon ent s Quick R eferenc e Guide System Compo nents System Components Description Proces sor Module Provides the softw are intelligen ce that c ontrols the system’s features . It has jac ks for f ive outside li nes and nine enhan ced tip/ ring ex tensions .
1 Get ting Acqua inted System Compo nen ts 1 1 Quick Re ference Gui de Auxiliary E quipment The fol lowing ta ble provi des a lis t of othe r equipm ent that is availa ble for us e with the system . See the P ARTNER Adva nced Commu nicatio ns Sys tem Releas e 7.
1 Get ting Acqua inted 12 System Compon ent s Quick R eferenc e Guide.
Overvi ew 13 2 Installing Y our System Overview This cha pter explai ns how to i nstall t he P ARTNER Advanc ed Communi cations System (ACS) Rele ase 7.
2 I nstalling You r System 14 Evaluating the Environ ment Quick R eferenc e Guide Evaluating the Environ ment Befor e you begin th e physi cal instal lation of t he system, you must check th at all environ mental factor s are within t he accep table ranges .
2 Installin g Y ou r System Installi ng the Co ntrol Unit 15 Quick Re ference Gui de Follow these steps to wall-m ount the mo dule(s): 1 Using t he enclosed template, mark the scr ew locations on the wall. 2 Hold the proces sor module against t he wall with the line and exten sion jacks fa cing left.
2 I nstalling You r System 16 Inst allin g the C ontro l Uni t Quick R eferenc e Guide W a ll-Mounting a 5-Slot Carrier and Modules Instal l the 5-slo t carrier withi n 5 feet (1.5 m eters) of a properly gr ounded wall outlet ( not control led by a sw itch) an d the network interface j acks.
2 Installin g Y ou r System Installi ng the Co ntrol Unit 17 Quick Re ference Gui de CAUTION: Do not for ce the module . Use the c arrier shelf a s a reference and do not tilt, slant, or rotate the module. If the modu le does not in sert easi ly , remove it, clear a ny obstr uction, a nd reinsert it.
2 I nstalling You r System 18 Inst allin g the C ontro l Uni t Quick R eferenc e Guide Labeling Jacks After you have mounted the control un it on the wa ll, you m ust label the line and extens ion jacks . The line jacks are on the top of th e modules , and the e xtension jacks o n the bottom .
2 Installin g Y ou r System Installi ng the Co ntrol Unit 19 Quick Re ference Gui de Grounding the System Y ou g round the system by running a solid co pper wire from the proc essor module to an appro priate ear th ground .
2 I nstalling You r System 20 Inst allin g the C ontro l Uni t Quick R eferenc e Guide 4 Insert two new AAA -size s tandard alk aline batt eries into the metal b attery clips by pu shing them s traight in , placing the nega tive (–) end of on e battery into the bottom clip and the posit ive (+) end of the oth er battery into the top clip.
2 Installin g Y ou r System Installi ng the Co ntrol Unit 21 Quick Re ference Gui de Init ial izing th e Sys tem Before y ou initi alize th e system, y ou may insert any of the su pported P C cards : .
2 I nstalling You r System 22 Inst allin g the C ontro l Uni t Quick R eferenc e Guide Checking the LEDs After you power up your sy stem, chec k the green lights o n the fronts o f the modu les: • If a sin gle ligh t is out, p ower down the c ontrol u nit, reseat the module , and then power up the car rier .
2 Installin g Y ou r System Conn ecting Lines and Exte nsions 23 Quick Re ference Gui de Conn ectin g Lines a nd Exte nsions If the P ARTNER sys tem has a T1 module, y ou must per form the foll owing ste ps before c onnectin g the line s and ext ensions: 1 Inst all the P ARTNER ACS R7.
2 I nstalling You r System 24 Connecting Lines and Ex tensions Quick R eferenc e Guide 3 Route eac h cord through the wire manager on th e front of the module. 4 Connect th e free end o f each line co rd to the appro priate networ k interfac e jack. 5 T est t he lines by plugg ing a s ystem t elephone into ex tension jack 10 .
2 Installin g Y ou r System Conne cting the Lou dspeake r Paging Syst em 25 Quick Re ference Gui de Connecting th e Loudspeaker Paging System Perfor m the steps in this s ection if you have a loudsp eaker p aging syst em. Loudspea ker paging systems allow you to broadc ast a messa ge over a l arge area.
2 I nstalling You r System 26 Connecting the Lou ds pea ke r Paging System Quick R eferenc e Guide 2 Route the c ord throug h the proces sor modul e’ s wire manager .
2 Installin g Y ou r System Install ing the Cover 27 Quick Re ference Gui de Installing th e Cover If you hav e a 5-slo t carrier, it is impor tant to instal l the co ver to k eep the m odules dust-free and prope rly seated and the sys tem working efficiently .
2 I nstalling You r System 28 Connecting Auxi li ary Equipmen t Quick R eferenc e Guide Connecting A uxiliary Equipment Y o u can co nnect many types of te lecommun ications devices to your sy stem without expensi ve adapters or addition al teleph one lines—fo r example, answer ing mac hines, cre dit card scanners, and fax m achines.
Overvi ew 29 3 Setting Up Y our System Overview This cha pter explai ns the basi cs of program ming and t he programm ing of features involv ed in the s etup of the system , including the program ming of a voice m essaging s ystem. Refer to the P ARTNER Advanc ed Communic ations System Releas e 7.
3 Settin g Up Your Syste m 30 System Program min g Basi cs Quick R eferenc e Guide System Programming Basics After the contr ol unit is install ed, you s et up the system by using a combina tion of the f ollowing two ty pes of pro gramming . Use the Syste m Planning G uide when program ming.
3 Setting Up Y ou r System System Programming Basics 31 Quick Re ference Gui de Endeavo r telepho nes are sup ported i n P ARTNER ACS Release 7.0 when an Endea vor 362EC module i s inst alled in the car rier . The End eavor t elephones are programme d the same as P ARTNER-34D, -18D, -18, and -6 telephones a nd have the s ame button layouts .
3 Settin g Up Your Syste m 32 System Program min g Basi cs Quick R eferenc e Guide Programming Overlays T o do S ystem Prog ramming , you place a Progra mming Overl ay over the dialpad of th e system di splay te lephone a t extension 10 or 1 1. (O verlays ar e provided with the system documenta tion.
3 Setting Up Y ou r System System Programming Basics 33 Quick Re ference Gui de Button Locations When you p rogram from a P AR TNER tel ephone at ex tension 10 or 1 1, the button you pre ss on the tel ephone at th e programm ing exten sion may be in a different location on the telephone bei ng program med.
3 Settin g Up Your Syste m 34 System Program min g Basi cs Quick R eferenc e Guide Button Loca tions on P AR TNER T elephones Intercom Intercom Ext. Message AB C D MN O P QR S T GH EF KL IJ P AR TNER-34D Phone Intercom Intercom Ext. Message MN O P QR S T IJ K L EF G H AB CD P AR TNER-18D/18 Phone Intercom Intercom Message Ext.
3 Setting Up Y ou r System System Programming Basics 35 Quick Re ference Gui de Programming Mode When you are ready to program a system or te lephone fe ature, y ou must enter programmi ng mode.
3 Settin g Up Your Syste m 36 System Program min g Basi cs Quick R eferenc e Guide Using Centralized T elephone Programming Use Cent ralize d T elephone Programmi ng from exte nsion 10 or 1 1 to progr am feature s or stor e telephon e numbers fo r individ ual extensions .
3 Setting Up Y ou r System Setting t he Date and T ime 37 Quick Re ference Gui de Setting the D ate and Time After su pplying pow er to the c ontrol uni t, use the f ollowing pr ocedures to set the sy.
3 Settin g Up Your Syste m 38 Administering the Louds peaker Pag ing System Quick R eferenc e Guide 3 Select another p rocedure, or exit pr ogramming m ode.
3 Setting Up Y ou r System Assignin g Line s 39 Quick Re ference Gui de Assigning Lin es Use the f eature Nu mber of Lin es (#104) to deter mine in Ke y mode t he number of outside l ines tha t are automati cally assigned to all syste m extensi ons, or to determin e in Hybri d mode the n umber of lin es assign ed to the ma in pool.
3 Settin g Up Your Syste m 40 Customizing Ex tensions Quick R eferenc e Guide Customi zing Extensions Use the following features to custom ize an exte nsion: • Cov erage fe atur es — Line Cov erage Exte nsion (#20 8), to identi fy an extens ion as the “owner ” of a spec ific outsid e line.
3 Setting Up Y ou r System Custo mizing Exte nsions 41 Quick Re ference Gui de • Call Waiting (#31 6), to identi fy tip/ri ng telephone extensions that can recei ve the syste m (not the lo cal telep hone compa ny) call-wai ting tone for a secon d incoming c all when active on a call.
3 Settin g Up Your Syste m 42 Changing Setting s to Support PBX o r Centrex Servic es Quick R eferenc e Guide Changin g Settings to Support PB X or Centrex Services Y o u may need to chang e some or al l of the fol lowing fe atures if you w ant you r syst em to work behin d a PBX or Centrex s ystem.
3 Setting Up Y ou r System Emergenc y Phone Num ber List (#406) 43 Quick Re ference Gui de PBX or Centrex system a nd P ARTNER system restrictio ns apply . How ever , P ARTNER system dial ing permis sions do n ot overrid e PBX or Ce ntrex system rest riction s.
3 Settin g Up Your Syste m 44 Voice Messagin g Systems Quick R eferenc e Guide 5 Do one of t he followi ng: • T o enter oth er telephone numbers , press n to sel ect a different l ist entry a nd repeat Ste ps 3 and 4 . • T o change th e telephon e number you just ent ered, pr ess r and repeat S teps 3 and 4.
3 Setting Up Y ou r System V oice Mes saging Syst ems 45 Quick Re ference Gui de Programmi ng for V oice Mess aging Syste m s P ARTNER Messagin g requires programm ing for bo th the commun ications system and P AR TNER Mes saging. Some features must fi rst be programm ed on the co mmunicat ions syst em.
3 Settin g Up Your Syste m 46 Voice Messagin g Systems Quick R eferenc e Guide • If Au tomated Att endant Serv ice will be used at ni ght, make sure a Nigh t Service Button (#50 3) is ass igned at exte nsion 10.
Overvi ew 47 4 Programming System Features Overview This cha pter desc ribes the programming o f a few o f the most com monly us ed system -wide feat ures: • System Spe ed Dial • Dialin g Restri c.
4 Progra mming Sy stem Features 48 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide T o pr ogram Sys tem Speed Dial numb ers: 1 Pres s f00 at ex tension 10 or 1 1. 2 Select a three- digit co de by press ing f and dia ling thr ee digits between 60 0 and 699.
4 Program ming System Features Dialing Res tric tio ns and Permis si on s 49 Quick Re ference Gui de SECURITY ALERT : While procedures t hat restri ct dialing a re very effect ive, abso lute protection against misuse cann ot be guaranteed. System telephones give you more protection again st such misuse than single-line telephones.
4 Progra mming Sy stem Features 50 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide 6 Do one of t he followi ng: • T o change th e telephon e number you just ent ered, pr ess r and repeat S teps 4 and 5. • T o delete the telephone number you just ente red, press r .
4 Program ming System Features Dialing Res tric tio ns and Permis si on s 51 Quick Re ference Gui de Disall owed Phone Number Lists (# 404) Use this fea ture to sp ecify telep hone numbe rs that u sers cannot d ial.
4 Progra mming Sy stem Features 52 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide Disal lowed List Assignment s (#40 5) Use thi s featur e to assign up to eight Disallow ed Phone Number List s to spec ific extens ions.
4 Program ming System Features Dialing Res tric tio ns and Permis si on s 53 Quick Re ference Gui de This p rocedure is the most extr eme way to restrict di aling. For e xample, a n extension w ith a line set to In Onl y or No Ac cess cann ot select th e line to dial out— even for numbe rs on the Em ergency P hone Numbe r List (#4 06).
4 Progra mming Sy stem Features 54 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide Outgoing Call Restrict ion (#401) Use thi s feature to specify the types of outgoing cal ls that can be made on all lines at an extens ion.
4 Program ming System Features Groups of Extension s 55 Quick Re ference Gui de Groups of Extens ions Placing e xtensio ns into grou ps allow s users to hel p each other in answering c alls. You ca n set up the g roups shown in the fo llowing table . Groups of Extensions G r o u p.
4 Progra mming Sy stem Features 56 Groups of E xtensions Quick R eferenc e Guide.
Overvi ew 57 5 Programming T elephone Features Overview As the S ystem Ad ministrato r , you sh ould pro gram tele phones at ind ividual extensions with cert ain featur es. There are two t ypes of tele phone pr ogrammin g: • Centraliz ed T ele phone Progr amming—pr ogrammin g individu al telepho nes from ex tension 10 or 1 1.
5 Progra mming Te lephone F eatures 58 Automatic Line Selection Quick R eferenc e Guide Automatic Line Selection This feature deter mines the line or p ool a user is connect ed to aft er lifting t he hand set or turn ing on the speaker to make a c all.
5 Programming T elephone Fe atures Extensio n Name Display 59 Quick Re ference Gui de 4 Press t he line, p ool, or i buttons in the des ired orde r . The valid entrie s for Au tomatic L ine Sele ction.
5 Progra mming Te lephone F eatures 60 Extension Na me Displa y Quick R eferenc e Guide T o as sign a name t o an exten sion: 1 Pres s f00ssc at e xtens ion 10 or 1 1. 2 Enter th e number of t he extension to be pro grammed. 3 Press left i . 4 Enter th e two-digit co de for each character yo u want to en ter .
5 Programming T elephone Fe atures Line R ingi ng 61 Quick Re ference Gui de Line Ringing This fe ature deter mines how each outsid e line or po ol assi gned to an extensio n rings. Y ou can specify Immediat e Ring, Delaye d Ring (te lephone ri ngs after a 20-second delay), or No Ring.
5 Progra mming Te lephone F eatures 62 Line Ringin g Quick R eferenc e Guide.
Overvi ew 63 6 Maintaining Y our System Overview Once you h ave set u p your syste m, you will need to mai ntain it. Fo r example, chang es in your business may requir e additiona l lines or extensi ons.
6 Maintaini ng Your Sys tem 64 Backup and Restore Quick R eferenc e Guide Backup and Restore Y o u should back up the system p rogramm ing period ically espec ially if y ou are changi ng the proces sor module or upgrading the s ystem, or befor e and after any major programmi ng change s.
6 Maint aini ng Y our Sys tem Backu p and Resto re 65 Quick Re ference Gui de Backup Programming— Automatic (# 12 3) Use this fea ture to se t up the aut omatic ba ckup of a ll programmi ng (except the system date, and time).
6 Maintaini ng Your Sys tem 66 Backup and Restore Quick R eferenc e Guide Backup Programmi ng—Manual (#124) Use thi s feature to manually back up all the pro gramming (except th e system date and time) to eit her the inter nal memory of the proc essor mod ule or a Backup/R estore PC Card.
6 Maint aini ng Y our Sys tem Backu p and Resto re 67 Quick Re ference Gui de Restore Programming (#125) Use this feature t o reinstat e your system a nd telephone programm ing (ex cept the System Da y and Syst em T ime) to the sett ings saved o n the process or module or a PC Card at the last system ba ckup (manu al or aut omatic).
6 Maintaini ng Your Sys tem 68 Backup and Restore Quick R eferenc e Guide 4 Pres s e to start th e restore. If the sy stem dete cts an err or before be ginning the r estore, the bottom li ne of the di.
6 Maint aini ng Y our Sys tem Batt ery Rep lac em ent 69 Quick Re ference Gui de Battery Replacement The proces sor module uses two user-r eplaceable A AA alkaline batt eries.
6 Maintaini ng Your Sys tem 70 Using a PC C ard Quick R eferenc e Guide Using a PC Card Foll ow these step s to upgr ade your s ystem’s software w ith a PC c ard: CAUTION: Befor e starting, v erify that you have batterie s installe d in the proc essor module by viewing the displ ay of the tel ephone at ex tension 10.
6 Maint aini ng Y our Sys tem Using a PC Card 71 Quick Re ference Gui de 5 Power up the syste m: a Reconnect th e power cor d. CAUTION: The powe r cord sh ould hang str aight dow n from the co nnector , flush again st the pla stic case . Do not ins tall the p ower cord a t an angle to the case or with a loo p in it.
6 Maintaini ng Your Sys tem 72 Using a PC C ard Quick R eferenc e Guide 7 Do not re move the PC c ard. The c ard automati cally conve rts to a backup /restore an d remote access c ard. If yo u removed o ther PC car ds, PVM or AS A/DXD, for example, p ower down t he system a nd reinstall the PC car ds after the u pgrade is complete.
6 Maint aini ng Y our Sys tem Upgrad ing 1600 DSL and 012E Module Fi rmware 73 Quick Re ference Gui de Upgrading 1600 DSL and 012E Modu le Firmware P ARTNER ACS Relea se 7.0 prov ides a fir mware upgr ade capabi lity for t he 1600 DSL modul e, which is e quipped with p rogrammabl e flash memo ry .
6 Maintaini ng Your Sys tem 74 Upgrading T1 Module Fi rmware Quick R eferenc e Guide Upgrading T1 Module Firmware P ARTNER ACS Re lease 7.0 provides a fi rmware upg rade capabi lity for th e T1 module , which is e quipped wi th programm able flash m emory .
6 Maint aini ng Y our Sys tem Adding N ew Module s 75 Quick Re ference Gui de Adding New Mod ules Addin g new modul es to an exi sting 5-s lot carri er is very similar to inst alling the control unit.
6 Maintaini ng Your Sys tem 76 Adding New Mo dules Quick R eferenc e Guide 5 Before you insert the new module , make s ure that the T1 m odule (if u sed) or 1600 DSL modu le (if us ed) is in the leftmos t slot an d that all 4 00 (or 20 0) modules are inst alled to the right of all 012 E, 308E C, or 206 modul es.
6 Maint aini ng Y our Sys tem Replac ing Module s 77 Quick Re ference Gui de 12 Perfor m the fol lowing st eps to repla ce the co ver: a Position t he carrie r cover o ver the modu les so t hat the open ings on t he top of the carrier co ver align correctly with the tabs a t the top of th e instal led 5-slot carrier and modules .
6 Maintaini ng Your Sys tem 78 Repl acing Modul es Quick R eferenc e Guide 4 For a 2-slot carr ier config uration, do the foll owing: a Remove the long sc rew at the bott om of the mo dules. b Remove the screws that a ttach the carr ier to the mo dules.
6 Maint aini ng Y our Sys tem Replac ing Module s 79 Quick Re ference Gui de Replacing Modules in a 5-Slot Carrier Replacin g a module in a 5-sl ot carrier i nvolves m any of the steps used in insta lling the mo dules.
6 Maintaini ng Your Sys tem 80 Repl acing Modul es Quick R eferenc e Guide 7 If you ar e repla cing a modul e with one of a different type , make su re that the T1 m odule (if us ed) or the 1600 DSL m.
6 Maint aini ng Y our Sys tem Replac ing Module s 81 Quick Re ference Gui de 10 Reco nne ct the power cor d . CAUTION: The powe r cord sh ould hang str aight dow n from the co nnector , flush again st the pla stic case . Do not ins tall the p ower cord a t an angle to the case or with a loo p in it.
6 Maintaini ng Your Sys tem 82 Changing System Settings Quick R eferenc e Guide Changing Syste m Settings If yo u are upgra ding P ART N ER ACS Rel ease 7.0 to a newer rele ase by usin g the PC Ca rd upgrade, all o f your sy stem progr amming s ettings are conv erted to work with the new relea se.
6 Maint aini ng Y our Sys tem Adding Li nes, Pools, a nd Extensi ons 83 Quick Re ference Gui de Addi ng Lines , Pools, and Ext ensions As your bu siness gr ows or changes , so do your needs for y our P ARTNER ACS. As you upgrade to ne wer releas es, you mus t program fo r new featu res.
6 Maintaini ng Your Sys tem 84 Adding Lines, Pools, and Ext ensio ns Quick R eferenc e Guide • The s ystem automa tically as signs the new line as the last li ne in the Automati c Line S election sequenc e. If you wa nt to change th e order , use Automatic L ine Selectio n .
6 Maint aini ng Y our Sys tem Adding Li nes, Pools, a nd Extensi ons 85 Quick Re ference Gui de Adding New Pools Y ou c an create n ew pools i f your system is operati ng in Hybrid mo de.
6 Maintaini ng Your Sys tem 86 Adding Lines, Pools, and Ext ensio ns Quick R eferenc e Guide.
Overvi ew 87 7 If Something Doesn’t W ork Overview This cha pter giv es you some tips for fi xing co mmon proble ms fast. Y ou r Release Number The sof tware vers ion you hav e install ed on you r processo r partly d etermine s what your s ystem can d o.
7 If Som ething Doe sn’t Work 88 Clearing a Backup-Fail ure Alarm Quick R eferenc e Guide Clearing a Backu p-Failure Alarm If you use Bac kup Progr amming— Automatic (#123) or sy stem in itiated b.
7 If Some thing Doesn’t Work 012E Module Po wer Manage ment 89 Quick Re ference Gui de 012E Module Powe r Management The power s upply u sed in the 012E mod ule is ad equate to po wer the 12 ET R ports under nor mal condi tions.
7 If Som ething Doe sn’t Work 90 Telephone P roblems Quick R eferenc e Guide T elephone Problems T elephone Prob lems Problem... Check this ... Teleph one doe sn ’t ring Ringer volume may be too lo w. Do No t Disturb or Cal l Forwardin g may be turned on.
7 If Some thing Doesn’t Work T elephone Pro blems 91 Quick Re ference Gui de Interc om Autodiale r doesn’ t work Is the tel ephone co rd plugged i nto the right jack of the DSS? Is the Inte rcom Autodi aler plugg ed into an electric outlet? Telepho ne cord may be defec tive; switc h cords and try agai n.
7 If Som ething Doe sn’t Work 92 Calling Pr oblems Quick R eferenc e Guide Calling Proble ms Calling Problems Problem... Check this.. . Can’t make outsid e calls Is Forced Accou nt Code E ntry assig ned to th is extens ion? Is your di al mode (to uch-tone or rotary) incorrect? Use Dial Mod e (#201) to reset it .
7 If Some thing Doesn’t Work Callin g Problems 93 Quick Re ference Gui de Calls ar e answe re d autom atically I f Automatic System A nswer and/or Direct Ex tension Dia l is turned on, turn it off.
7 If Som ething Doe sn’t Work 94 System Problems Quick R eferenc e Guide System Problems System Proble ms Problem... Check th is... Call rings continuous ly, but no one at other e nd You may be usin.
7 If Some thing Doesn’t Work T1 Modul e Problem s 95 Quick Re ference Gui de T1 Module Proble ms Refer to th e P ARTNER ACS R7.0 P C Adminis tration onl ine help.
7 If Som ething Doe sn’t Work 96 1600 DSL Mod ule Problems Quick R eferenc e Guide 1600 DSL M odule Problems 1600 DSL Mo dule Problems Problem... Check th is... The connec tion between the 1600 DS L module and t he serv ice provid er’s gateway is not working.
7 If Some thing Doesn’t Work T ip/ Ring D evice P roblems 9 7 Quick Re ference Gui de T ip/Ring D evice Problems Tip/Ring De vice Problems Problem... Check this... Tip/rin g device does not answ er Device does not recogn ize the dis tinctive r inging pattern used by the sys tem.
7 If Som ething Doe sn’t Work 98 Tip/Ring Device Problems Quick R eferenc e Guide.
99 System Programming F low Chart—How to Use 8 System Prog ramming Flow Chart s T o use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 1 1.
100 System Flow Chart —Syst em System Date Dial # 1 0 1 Dial the date (MMDDYY ) System Tim e Dial # 1 0 3 Dial the time (HHMM-24 hr . milit ary time) Number of Lines Dial # 1 0 4 Dial two digits (01–31) (R4 or later) or , Dial two digit s (01–19 (Pr ior R4), for # of out side lines assigned to every extension.
101 System Flow Chart—Syst em (Continued) Hold Reminder T one Dia l # 1 2 7 Dial 0=Not Active 1=10 sec onds 2=20 sec onds 3=30 sec onds 4=45 sec onds 5=60 sec onds 6=90 sec onds 7=120 seconds 8=150 .
102 System Flow Chart —Syst em Speed Dial Numbers System Flow Chart—Lines Dial Mode Dial # 2 0 1 Dial a system line number Dial 1=T o uch-T one 2=Rotary Press n to program another line Hold Discon.
103 System Flow Chart—Extensions Line Assi gnment Dial # 3 0 1 Dial a system extension # T o remove all existing line assignments, press r before selecting a line Dial a line number Dial 1=Assigned 2=Not Assigned 3=Select Button then press a programmable but ton (to assign the line to that button).
104 System Flow Chart—Extensions (Continued) Pool E xtension As signment Dial # 3 1 4 Dial a system extension # to remove existing pool assignments, press r before selecting a line Dial a pool acces.
105 System Flow Chart—Dial i ng Restrictions and Permissions Outgoi ng Ca ll Restriction Dial # 4 0 1 Dial a system extension # Dial 1=No Restriction 2=Inside Only (intercom) 3=Local Only (intercom .
106 System Flow Chart—Grou ps Pickup Gr ou p Extensio n Dial # 5 0 1 Dial a group # (1–4) Dial an extension # (10–57) Dial 1=Assigned to group 2=Not Assigned to group Pres s n to program another.
107 System Flow Chart—Au xiliary Equipment Fax Machine Exten sions Dial # 6 0 1 Dial a system ex tension # Dial 1=Assigned 2=Not Assigned Press n to program another extension Music-On-Hold Dial # 6 0 2 Dial 1=Active 2=Not Acti ve Hotline Dial # 6 0 3 Dial the hotline extension # (not ext.
108 System Flow Chart—Au xiliary Equipment (Continued) Remote Administration P assword Dial # 7 3 0 No Passw ord (8 dashes dis play) Active password (u p to 8 alphanumer ic characters) Password can .
109 Centralized T elep hone Pr ogr amm ing Flow Chart—Ho w to Use T o use the Centralized T elephone Programming Flow Chart , follow these instructions fi rst : Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 1 1.
11 0 Centralized T elephone Pr ogr amm ing Flow Chart Automatic Line Selection Press * * Press the line/pool/intercom buttons in the desired order Press * * Key Extension : Out side lines i Poole d Ex.
111 Centralized T elep hone Pr ogr amm ing Flow Chart—Co ntinued Do Not Disturb Press a progr ammable button with light s Press f 0 1 Direct Line Pickup— Idle Li ne Press a progr ammable button wi.
11 2 Extension T elephone Pr ogramming Flow Chart—How to Use T o use the Extension T eleph one Program m ing Flow Chart, follow these instructions first: T o Program at an extension, use the followi.
11 3 Extension T elephone Pr ogramming Flow Chart Exte ns ion Na m e D i s pl a y Press i Enter the character codes for the name (See table “V alid Character E ntries”) Background Music Press a pr.
11 4 Extension T elephone Pr ogramming Flow Chart—Continued Do Not Disturb Press a prog rammable button with light s Press f 0 1 Direct Line Pi ckup— Idle L ine Press a programmable button with li.
11 5 Extension T elephone Pr ogramming Flow Chart—Continued T ouch- T one En able Press a programmable button Press f 0 8 VMS Cov er Press a programmable button Press f 1 5 V oice Interrupt On Busy .
11 6.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya 518-456-804 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya 518-456-804 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya 518-456-804 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya 518-456-804 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya 518-456-804, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya 518-456-804.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya 518-456-804. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya 518-456-804 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
