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555-23 1-742 Comcod e 108898 941 Issue 1 Novemb er 2000 GuestW orks ® and DEFINITY ® Enterprise Communications Ser ver Release 9 Hospitality Operati ons.
Copyright 2000, A vaya Inc. All Rights Reserved Notice Every effort was made to e nsure that the information in this book was complete and accurate at t he time of printing.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Contents iii Conten ts Contents iii Hospita lity Operatio ns 1 ■ About T his Documen t 1 Reasons f.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Contents iv ■ Voice Mes sagi ng Op erati ons 63 Admini strative M ailbox o n an INTUITY Syste m 63.
Hospi tality Opera tions 1 About This Do cu me nt GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hosp italit y Operations About This Do cument This.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 2 About This Do cu me nt The hospi tality s ervices are descr ibed in t his.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 3 About This Do cu me nt The butt ons shown in t his documen t use defa ult labe l designati ons. Since the but ton label s can be customize d for ea ch site, some butto n labeli ng may have dif ferent de signations.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 4 About This Do cu me nt — Confi rmation to ne — a thr ee-burst to ne you hear after successf ully using a f eature access code.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 5 Hospit ality Servic es Ove rview Hospitality Ser vi ces Overview Keeping .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 6 Hospit ality Servic es Ove rview An im p ortan t feat u re of th e switc h is th e abili ty to act ivate D o Not D istur b. This featur e assures that Do Not Disturb wi ll turn o ff a t the pre determine d time.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 7 Hospit ality Servic es Ove rview Messaging Services When a gues t has a m.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 8 Hospit ality Servic es Ove rview.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 9 Guest Op erat ion s Guest Op er ations Guests c an schedul e wakeup calls.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 10 Guest Op erat ions With Speec h Synthesizer Provide the foll owing proced ures to yo ur guests for activatin g and deact ivati ng a wakeup call.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 11 Guest Op erat ions Change or Delete Y our Wakeup Call 1. Pick up the h andset of your tele phone, and pr ess the wak eup button , or enter t he Automatic W akeup Call fe ature ac cess code _ ____.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 12 Guest Op erat ions 3. Hang up the te lephone.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 13 Guest Op erat ions 5. Press the * button, fo llowed by t he # button. ■ Y ou will hear confirmation tone (three short t ones, foll owed by silen ce).
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 14 Guest Op erat ions Change or Cancel a Do Not Disturb Request (Feature Dial Access Code) 1. Pick up the h andset of your tele phone and ent e r the V oice Do Not D ist urb featur e access c ode _____.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 15 Guest Op erat ions Retrieving Messages Usua lly , gue sts will retrie ve.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 16 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage is saved (i f the sys tem is administ ered to s ave old mess ages), and the new one i s played.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 17 Guest Op erat ions If no key s are pre ssed, the c urrent mes sage is saved (i f the sys tem is administ ered to s ave old mess ages), and the new one i s played.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 18 Guest Op erat ions Recording a Personal Greeti ng NOTE: T o use th is feature, the I NTUITY Lodgi ng system must have softwar e Release 1.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 19 Guest Op erat ions Changing Y our Password At check- in, you were assigned a 4-di git passwor d to use whe n retrie ving your messages w hil e away from yo ur room.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 20 Guest Op erat ions Dial by Name If you can not remember at which r oom your a ssociate is stayi ng, you c an use t he Dial by Na me featu re to pla ce a call .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 21 Front Desk Ope rations Front Desk Operations Almost al l operations th a.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 22 Front Desk Ope rations Attendant Backup The Atten dant Backup f eature a llows you to ac cess most a ttendant console featur es fr om one or more specia ll y-a dministered multia ppea rance telephones.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 23 Front Desk Ope rations Check-In/Check- Out Use the f ollowing p rocedures to check h otel g uests in and out. If your sw itch h as a PMS that su pports che ck-in and check-out , use this feature from the PMS.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 24 Front Desk Ope rations Assigning DID Numbers to Guest Rooms T wo methods.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 25 Front Desk Ope rations Checking in a Guest Room and Assigning a DID Numb.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 26 Front Desk Ope rations If you try to assign a VIP DID tha t is alrea dy in use, the foll owing dis plays : Viewi ng DID Number Assignments T o find out what DID number is assigned to a ro om, do the following : 1.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 27 Front Desk Ope rations 6.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 28 Front Desk Ope rations Suite Check-In Suite Che ck-In all ows you to ha .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 29 Front Desk Ope rations Check-Out When a gu est checks out, the r oom’ s status changes to vacant , and the r oom’ s telepho ne control led restr iction ch anges to Out ward Restr iction.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 30 Front Desk Ope rations Automatic W akeup W akeup cal ls can be activ ated by gue sts from t heir own rooms, or by front des k personne l usi ng the att endant con sole or a b ackup tel ephone.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 31 Front Desk Ope rations ■ Customize d announcement s record ed on the Audi chron recordin g device which del ivers sa les pitc hes for va rious hotel fun ctions al ong with th e wakeup cal l.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 32 Front Desk Ope rations User Operati on W akeup req uests can be ent ered, chang ed, and cance led from the c onsole or backup te lephone.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 33 Front Desk Ope rations 4. Press the 2 button f or an A.M. wak eup call, or press the 7 button fo r a P .M. wakeup call. ■ The foll owing displ ays: 5.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 34 Front Desk Ope rations Dual W akeup T o add or cha nge a wakeup c all when t he Dual W akeu p feature is enabled, do the follo wing: 1.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 35 Front Desk Ope rations 6. If you want t o use a dif ferent wakeup message, enter the wake up message number . NOTE: Y ou cannot specif y a dif ferent wakeup message when s etting up a wakeup c all from a backup teleph one.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 36 Front Desk Ope rations 1 1 . Press th e # button t o confir m the wakeup r equest. ■ One of the followin g displays: This ind i cates that th e wakeup procedu re was succ essful.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 37 Front Desk Ope rations Daily W akeup Daily W akeup allows a guest to request a wakeup time t hat will be d elivered the same time every day un til canc eled or ch anged.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 38 Front Desk Ope rations 6. Press the # button to receive t he next pr ompt. ■ The foll owing displays: 7. The display s hows t he def aul t wa keup m essa ge n umber .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 39 Front Desk Ope rations VIP W akeup VIP W akeup provides t he hotel t he option of placing a per sonal cal l to awaken a special guest, r ather tha n awakening that guest with a standar d announcement .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 40 Front Desk Ope rations 6. Press the # button to receive t he next pr ompt. ■ The foll owing displays: 7. The display s hows t he def aul t wa keup m essa ge n umber .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 41 Front Desk Ope rations 12. Press the f lashing VIP-W akeup la mp to place a priori ty call t o guest Mike Jones. ■ The VIP-W akeup lamp goes out, and th e VIP-Retry lamp begins to flash .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 42 Front Desk Ope rations Canceling W akeup Calls Once a wakeu p call has been successful ly deliv ered, the request i s cancele d automa tically .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 43 Front Desk Ope rations Failed W akeup Notif ication A wakeu p cal l rings for 30 sec onds at a gu est’ s telephon e.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 44 Front Desk Ope rations Controlled Restri ctions The Contro lled Restrict ions feat ure allo ws you to act ivate di ff erent typ es of calli ng restri ctions o n guest room tel ephones.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 45 Front Desk Ope rations When a guest trie s to make a call f rom a stat i.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 46 Front Desk Ope rations 3. After hear ing the se cond dial tone, enter the r oom number . ■ A confir mation tone indicat es that t he restr iction was ac tivated .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 47 Front Desk Ope rations Activate Contr oll ed Restriction for a Group of .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 48 Front Desk Ope rations Cancel Controll ed Restricti on for a Group of Rooms T o deactiv ate a cont rolled r estricti on for a group of r ooms, do the f ollowing: 1.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 49 Front Desk Ope rations Change Class of Restriction (COR) by Featur e Acc.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 50 Front Desk Ope rations 4. Y ou will hear di al tone a third ti me. After he aring the thir d dial to ne, enter the ext ension number of the st ation whos e COR value is to be ch anged.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 51 Front Desk Ope rations Do Not Disturb The D o Not Di sturb featu r e perm it s hote l guests to req uest th at call s dire ct ed to the room b e blocked f or a prede termined peri od of time .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 52 Front Desk Ope rations Activate Do Not Disturb for One Room NOTE: Do Not Dis turb canno t be acti vated usi ng the PC cons ole.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 53 Front Desk Ope rations 5. Press the # b utton to c onfirm the Do Not Distur b request. ■ One of the followin g displays: This ind i cates that th e Do Not Dist urb procedure was s uccessful.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 54 Front Desk Ope rations Activate Do Not Disturb f or a Group of Rooms A t.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 55 Front Desk Ope rations 5. Press the # b utton to c onfirm the Do Not Distur b request. ■ One of the followin g displays: This ind i cates that th e Do Not Dist urb procedure was s uccessful.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 56 Front Desk Ope rations Message W aiting Notific ation Y ou can not ify a gue st that a message is waiting by turning o n the messag e waiti ng lamp on that guest’ s telephone .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 57 Front Desk Ope rations PMS Alarms Y ou may have a p ms alar m button assigned to your at tendant c onsoles and backup telepho nes.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 58 Front Desk Ope rations Maid Status, Housekeeping Status, and Room Occupancy The Maid Status/Ho usekeeping Status featur e records the stat us for up to s i x housekee ping codes.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 59 Front Desk Ope rations User Operati on The user operation for up dating and viewing hou sekeeping statu s using th e PMS is give n in the PMS doc umentation.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 60 Front Desk Ope rations early mor ning wakeup calls, you can advert ise breakfast at your c offe e shop. For after noon wakeup ca lls, you ca n adverti se dinner at your r estauran t.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 61 Front Desk Ope rations The Announ cements cir cuit pack has the followin.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 62 Front Desk Ope rations.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 63 Voic e Messagin g Operatio ns V oice Messaging Operations T o assist a guest whe n retrie ving his or her voic e messages, there are a few procedur es that y ou will do r egularl y .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 64 Voic e Messagin g Operatio ns Connecting Guests to the V oice Messaging .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 65 Voic e Messagin g Operatio ns T o connect a gue st who cal ls usi ng a ro tary-dial tel epho ne t o the voic e mess agi ng system , do the fo llowing: 1.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 66 Voic e Messagin g Operatio ns Restoring a Deleted V oice Message Deleted voice messa ges are st ored unti l midnight of the da y they were deleted, except for messa ges delet ed afte r 1 1:00 p.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 67 Voic e Messagin g Operatio ns 7.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 68 Voic e Messagin g Operatio ns 4. Press the start but ton at the attenda nt console or the trans fer butt on on a backup te lephone.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 69 Call Ac countin g Operatio ns Call Accounting Operations This sec tion g.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 70 Call Ac countin g Operatio ns 1 1 . Press th e 7 button t o displa y the secon d list of Report options. 12. Press the 5 button to selec t the Ch ronolo gical (CHRON O) rep ort.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 71 Call Ac countin g Operatio ns 8. Press the 2 b utton to r un and pri nt the cur rent cumul ative re port. 9. While the re port is runni ng, press the c button t o clear t he cumula tive repor t.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 72 Call Ac countin g Operatio ns 5. Press the 2 button to set the Range for the repor ts. 6. Press the c button to en ter a star t date and an en d date.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 73 Call Ac countin g Operatio ns Deleting Call Records T o save spac e and to r educe conf usion over old in formation , you shou ld delet e old call re cor ds o n a regular basis.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 74 Call Ac countin g Operatio ns.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 75 House ke epi ng Staff Opera tions Housekeeping Staff Operations Housekee.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 76 House ke epi ng Staff Opera tions Status Codes Although t he houseke epi.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 77 House ke epi ng Staff Opera tions 3. As you complet e various pha ses in cl eaning t he room, updat e the stat us by repeat ing steps 1 and 2.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 78 House ke epi ng Staff Opera tions.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 79 Reports Reports This sec tion gives exampl es of admini strati on report s you can di splay on t he administ rati on ter minal or print on the Log Print er or the Jou rnal/ Schedul e Prin ter .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 80 Reports list pms-down PROPERTY MANAGEMENT SYSTEM ACTIVITY Extension Event Reason Date/Time 2900 from room, code 1 active - nopms 18/20:10 PM 3100 from sta.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 81 Reports list wakeup requests WAKEUP REQUESTS Extension Time Annc Daily V.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 82 Reports Any of the se reports can b e printed , either on an SA T printer or on the system print er . T o print o n the SA T p rinter, add th e pr comma nd after the re port command string .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 83 Reports Prin ter Rep orts Printe r reports keep t rack of s everal hospi tality events . These repo rts are u sed to track p atterns of servic e problems and to keep track of room status .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 84 Reports The fo llowing i s an example of a journ al printer re port: The.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 85 Reports The fo llowing t able summari zes which pr inter t ypes repor t which st atus even ts.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 86 Reports.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 87 Guest Operation s Art work Guest Operations Artwork The fo llowing pa ges contai n artwork masters t hat you can use to create “t ent cards” for your guest ro oms.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 88 Guest Operation s Art work Guest Operati ons Artwork.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 89 Guest Operation s Art work Do Not Disturb New Do Not Disturb Request 1. Press the Do Not Disturb b utton or dial _______. 2.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 90 Guest Operation s Art work.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 91 Guest Operation s Art work A utomatic W akeup - Dual W akeup 1. Press the W akeup button or dial _______. 2. Y ou will hear recall dial tone (three shor t tones follo wed by dial tone).
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 92 Guest Operation s Art work.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 93 Guest Operation s Art work Dial by Name Use this procedure to call another guest by dialing their name instead of their room number .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 Hospi tality Opera tions 94 Guest Operation s Art work.
Index 95 GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555- 231-742 Issue 1 Nove mber 2000 IN Index Numerics 6408 tel ep hones , 22 6424 tel ep hones , 22 8410D telep hones , 22 8434.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555-231 -742 Issue 1 Nove mber 2000 Index 96 I INT UIT Y Lod g ing Call Ac c ounting , 69 INT UIT Y Lod g ing lang uag e op tion s , 7 I.
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555-231 -742 Issue 1 Nove mber 2000 Index 97 V view ing DID numb er ass ig nme nts , 26 V IP DID num b er, c ustom sele c ting one when .
GuestWorks a nd DEFINITY ECS Relea se 9 Hospitality O perations 555-231 -742 Issue 1 Nove mber 2000 Index 98.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya Enterprise Communications Server è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya Enterprise Communications Server - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya Enterprise Communications Server imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya Enterprise Communications Server ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya Enterprise Communications Server, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya Enterprise Communications Server.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya Enterprise Communications Server. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya Enterprise Communications Server insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
