Manuale d’uso / di manutenzione del prodotto R3.0 del fabbricante Avaya
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Secure Services Gateway (SSG) Maint enan ce Guide in suppo rt of the Sec ure Access and Control Offer (SAC ) R3.0 19-300174 Issue 6 August 2005.
© 2005 A vaya Inc. All Rights Reserved. Notic e While reasonable efforts w ere made to ensure t hat the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
Issue 6 August 2005 3 Chapter 1: M aintena nce Ov erview . . . . . . . . . . . . . . . . . . . . . 5 Chapter content s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts 4 Secure Services Gateway ( SSG) Mainte nance Guide Booting into single-us er mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Booting into emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Chapter 6: SSG Con figuration Ba ckup a nd Res tore .
Issue 6 August 2005 5 Chapte r 1: Mainte nance Overvie w Chap ter c ont ent s This c hapte r contains the followi ng sectio ns: ● Over view ● Rela te d reso urces ● Li nux op erating sy stem ma .
Maintenan ce Overview 6 Secure Services Gateway ( SSG) Mainte nance Guide Related res ourc es Y ou ca n dow nload the fo llow ing doc um en ts at http://su pport.
Related re sources Issue 6 August 2005 7 Job Aid : Co nf ig ur at ion of INTUITY AUDIX R5.1.46 for SAC Offer Support 19-30 0277 De scr i bes the steps re qui r ed f or Craft Lev el S uppor t t o co nfig ure an I NTUIT Y AUD IX Re lease 5.1.46 for s upport of t he SAC o f fer .
Maintenan ce Overview 8 Secure Services Gateway ( SSG) Mainte nance Guide Linux opera ting system ma nuals For de t ailed in formation on the Re d Hat Enter prise Linux S tandard 3.0 o perating s ystem, Avaya recomm e nds th at you see the Re d H at w eb si te t o dow nload manua l s you may ne ed.
Issue 6 August 2005 9 Chapte r 2: Hardware Upgra de and Ma intenanc e In this chapter This chap ter desc ribes how to maintain and r epl ac e variou s hardw are comp onents of th e SSG server .
Hardw are U pgrad e an d Main tenance 10 Secure Services Gateway ( SSG) Mainte nance Guide Syste m rel ia b il ity guidelin es T o help ensur e pr op er system co oling an d syst em re lia bility , make su re tha t : ● Eac h of the driv e ba ys ha s a driv e or a fi ller p anel.
Installation guidelines Issu e 6 August 2005 11 General safety guidelines Follow t hes e ru l es t o ens ure ge ner al saf ety : ● Obser ve good hou sekee ping in t he ar ea of the mac hi ne s during and after main t ena nce. ● Whe n l ifting any hea vy ob ject : 1.
Hardw are U pgrad e an d Main tenance 12 Secure Services Gateway ( SSG) Mainte nance Guide Replacing the hard drive The serve r com es w it h one integra t ed dr i ve elec tro nics ( IDE ) CD- RO M dr ive, one 1.4 4 M B disket te driv e, a nd a hard d isk drive.
Replacin g th e hard drive Issu e 6 August 2005 13 T asks to replace the hard drive Ta b l e 2 out li nes the tasks in volve d in repl aci ng the hard dr i ve of an x305 or x3 06 IBM se rv er . T able 2: T asks for repla ci ng th e hard dr iv e in an x30 5 or x306 IBM se rver 9 T ask Descrip tion 1 Shut do wn t he s erv er .
Hardw are U pgrad e an d Main tenance 14 Secure Services Gateway ( SSG) Mainte nance Guide Replac ing the hard drive in an x30 5 IBM serve r This pro ced ure con si sts of the f ol lo wi ng st eps: 1. Rem ovi ng the cov er of the x305 IBM se rver 2. Rem ovi ng the hard dr i ve f ro m the x30 5 IBM ser ver 3.
Replacin g th e hard drive Issu e 6 August 2005 15 Figure 1: C apt ive sc rews on cov er 2. Slide th e server cover back from the front panel until th e cove r ’s tabs are rel eased from the top slo t of t he f ro nt panel. 3. Li f t the cove r st r a ight up and r e move it fr om t he ser v er .
Hardw are U pgrad e an d Main tenance 16 Secure Services Gateway ( SSG) Mainte nance Guide Removing the ha rd drive from the x30 5 IBM server T o remo ve the ha rd drive from t he se rver: 1. Loca te the driv e cag e in the le ft-han d co rner of the f ro nt of the server .
Replacin g th e hard drive Issu e 6 August 2005 17 4. Unplug t he two pow er con necto rs from t he ba ck of the CD - R O M dr iv e an d th e har d dr ive. Y ou must relea se the pow er co nne ctor o n the CD- ROM drive by g ently bending the side spri ng cli p ho ldi ng i t i n pl ace.
Hardw are U pgrad e an d Main tenance 18 Secure Services Gateway ( SSG) Mainte nance Guide Replac ing the hard drive in an x30 6 IBM serve r This pro ced ure con si sts of the f ol lo wi ng st eps: 1. Rem ovi ng the hard dr i ve f ro m the x30 6 IBM ser ver 2.
Replacin g the x305 IB M server’s RSA Issu e 6 August 2005 19 Inst alling the new hard drive in t he x306 IBM server T o install the ne w hard dr i ve: 1. Position the h ard drive on t he drive tr ay and secure wi th the four screws. 2. Sl ide the hard dri ve i nto the ser ver (see Figure 3: Rem oving an d installing th e hard drive on page 18) .
Hardw are U pgrad e an d Main tenance 20 Secure Services Gateway ( SSG) Mainte nance Guide Replacing the server ’ s dual NIC For inform a tion on ho w to rep la ce the x 305 or x3 06 IBM se rver ’ s dua l net w or k in te rfac e card (NIC), see Job Aids for Fi el d Rep laceme nts: Avaya S85 00 Med ia Ser ve rs , docum e nt num b er 03-30 05 29.
Issu e 6 August 2005 21 Chapte r 3: Server Initi alizati on and Shut down Chap ter c ont ent s This chap ter desc ribes var i ous maint ena nce asp ects of serv er s an d their tro ubl es hoot in g, i.
Server Initialization and Shutdo wn 22 Secure Services Gateway ( SSG) Mainte nance Guide System s hut down Us e t h e shut down command to s hut down the system. T o shut dow n the sy st em , the roo t us er ma y issu e the /sbin/sh ut down co m m and .
Issu e 6 August 2005 23 Chapte r 4: Operati ng System Mon itoring Chap ter c ont ent s This sect i on describe s how to mon itor the va riou s op eratin g sy stem fu nct i on s.
Operating Sy stem Monitoring 24 Secure Services Gateway ( SSG) Mainte nance Guide The top comm an d di sp lays c ur ren t ly run ni ng pr oc es ses and importan t infor mati on ab out the process , includi ng t he ir memor y an d CPU us age. Th e lis t is bot h r eal- tim e and inter act i ve .
Monito ring syste m p rocesse s Issu e 6 August 2005 25 File syste ms The df command rep orts the sys t em s’ di sk space usage . If you type the com m and df at a she ll prompt , th e out pu t loo .
Operating Sy stem Monitoring 26 Secure Services Gateway ( SSG) Mainte nance Guide For exam ple, ls pc i can be us ed to de term i ne the ma nuf ac turer , mod el, an d m em ory size of a system ’s video card: 01:00. 0 VG A co m patible co ntroller : Ma trox Graphi cs , Inc .
Issu e 6 August 2005 27 Chapte r 5: Operati ng System Recov ery Chap ter c ont ent s This chap ter desc ribes ho w to re cover from prob lems with the Red Hat Enter prise Linu x Serve r Edition 3.
Operating Sys tem Recovery 28 Secure Services Gateway ( SSG) Mainte nance Guide Booting into rescue mode Rescue mode prov ides the ab ility to boot a small Red Hat Enterpri se Linux env ironm ent entire ly from a dis kette, C D-RO M, or som e o ther b oot metho d inst ead of the sys tem's h ard drive.
Hardware/software problems Issu e 6 August 2005 29 5. Depending on you selection, th e followin g occurs - If you sele ct Con tinue , the sys tem attem pts to mo unt your file syst em under the dire ctory /mnt/s ysimag e/ . If it fails to mount a p artition, it notifie s you.
Operating Sys tem Recovery 30 Secure Services Gateway ( SSG) Mainte nance Guide Booting into single- user mode The adv antag e of si ngle- us er mo de is that you do no t need a boot di sk ette or CD - RO M . Howe ve r , it doe s no t give you the opti on t o ● mo unt th e fil e sy stems as read-on ly or ● not mo unt th em at al l.
Boot ing int o emerge n cy mode Issu e 6 August 2005 31 Booting into emerge ncy mode In em ergen cy mode , yo u are booted into t he mos t mi nimal en vironm ent. The r oot file s ystem is moun ted r ead-o nl y and th e set up is minim al . The ad vantage of emerge ncy m ode ov er single -user m ode is t hat the init files are not loaded.
Operating Sys tem Recovery 32 Secure Services Gateway ( SSG) Mainte nance Guide.
Issu e 6 August 2005 33 Chapte r 6: SSG Confi guration Backup a nd Restore Chap ter c ont ent s This sect ion describe s how to ba ck up and re st or e t he Se cure Se rv ices G a teway ( SSG) config .
SSG Co nfiguratio n Backup a nd Res to re 34 Secure Services Gateway ( SSG) Mainte nance Guide Figure 4: Edit Bac kup S cheduler Conf iguration Page 3. In the Log Leve l list box, click the message severity level that you want logged for this software mo du le.
Backing u p the SSG c o nfigura tio n Issu e 6 August 2005 35 4. In the Back up Frequ ency list box , click the f requency of the ba ckup op erati on. Opti ons are neve r , dai l y , week ly , or monthl y . Note: Note: The f re que ncy you selec t in the Bac kup Fr equ ency l ist bo x m aps to the rele vant field be low .
SSG Co nfiguratio n Backup a nd Res to re 36 Secure Services Gateway ( SSG) Mainte nance Guide Restoring the SSG configuration T o re st ore the SS G conf igurat ion: 1. Log on to the m achin e as the a vad min use r 2. Copy the back up fi le to the h ome dir ect or y of av admin .
Issu e 6 August 2005 37 Index Index B basic input/outpu t system, see BIOS BIO S . . . . . . . . . . . . . . . . . . . . . . . 21 I initialization and recovery . . . . . . . . . . . . . . . . . . 21 init process . . . . . . . . . . . . . . . . . . . 21 server .
38 Secure Services Gatew ay ( SSG) Maintenance Gu ide Index.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya R3.0 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya R3.0 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya R3.0 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya R3.0 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya R3.0, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya R3.0.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya R3.0. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya R3.0 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
