Manuale d’uso / di manutenzione del prodotto ACU3001A del fabbricante Black Box
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DECEMBER 2000 ACU3001A ACU3009A Interconnect From CPU or ServSwitch Local Module Interconnect Remote Module Interconnect From CPU or ServSwitch Local Module MICRO-1M3 FREE tech support 24 hours a day , 7 days a week: Call 724-746-5500 or fax 724-746-0746 .
1 THE SERVSWITCH™ FAMILY W elcome to the Ser vSwitch TM Family! Thank you for purchasing a BLACK BOX ® ServSwitch ™ Brand CAT5 KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort.
2 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, and ServSwitch, Matrix ServSwitch, ServSwitch Affinity, ServSwitch Duo, ServSwitch Multi, ServSwitch Ultra, ServSwitch Wizard, ServSwitch Wizard Pro, ServManager, ServSelect, and ServShare are trademarks, of Black Box Corporation.
3 FEDERAL COMMUNICA TIONS COMMISSION AND INDUSTR Y CANADA RADIO-FREQUENCY INTERFERENCE ST A TEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
4 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER EUROPEAN UNION DECLARA TION OF CONFORMITY This equipment complies with the requirements of the European EMC Directive 89/336/EEC with respect to the EN55022 (Class B), EN50082-1, and EN60555-2 standards, as well as the Low Voltage Directive.
5 NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY ST A TEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
6 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
7 TABLE OF CONTENTS Contents Chapter Page 1. Quick Start Guide ...................................................................................... 9 2. Specifications ........................................................................
8 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER Contents (continued) Chapter Page 7. Operation ................................................................................................. 31 7.1 Keyboard and Mouse Emulation ...............
9 CHAPTER 1: Quick Start Guide 1. Quick Star t Guide When you configure the ServSwitch™ Brand CAT5 KVM Micro Extender, you only need to answer two questions: • How far will the CAT5 cabling run between the Extender’s Local and Remote Units? If will be 25 m (80 ft.
10 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 2. Specifications Cable Required — Between Local and Remote Units: Category 5 solid unshielded or shielded twisted pair (UTP or STP), wired to the EIA/TIA-568A or (preferred) -568B standard, terminated with RJ-45 male connectors; for pinning/pairing, see the Appendix Compliance — CE Class B; FCC Part 15 Subpart J Class A, IC Class/ classe A Compatibility — Video: VGA, SVGA, XGA, XGA-2, or RGsB (sync on green), although if your system has monitor ID-bit requirements, you might need to call Black Box for technical support; Keyboard: IBM PC/AT or PS/2 compatible (PC/AT types require connector adapter); Mouse: IBM PS/2 compatible two-button, Microsoft IntelliMouse, or Logitech PS/2 compatible 3-button Interfaces — To monitor: VGA; To keyboard and mouse: IBM PS/2 compatible; To/from CPU and between Units: Proprietary composites of the above Resolution — Up to 1280 x 1024 Video I/O Signal Levels — 0.
11 CHAPTER 2: Specifications Maximum Distance — 5 m (15 ft.) from the Local Unit to the attached CPU or KVM switch; 5 m (15 ft.) from the Remote Unit to the attached monitor, keyboard, and mouse or KVM switch; 50 m (160 ft.) between Local and Remote Units Dual-Access (ACU3009A) model only: 5 m (16 ft.
12 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER Humidity Tolerance — 5 to 90% noncondensing Enclosure — Steel Power — Local Unit: 5 VDC at up to 120 mA from CPU’s keyboard port; Remote Unit: From desktop power supply (certified to meet the relevant international safety standards): Input: 100 to 240 VAC at 50 to 60 Hz from utility- power outlet, through detachable power cord and IEC 320 male inlet, to external transformer; Output (isolated from mains ground): 9 VDC regulated, at up to 1 amp, from transformer to Remote Unit CAUTION! If you ever need to replace the Remote Unit’s power supply, the replacement power supply must have identical output characteristics.
13 CHAPTER 3: Introduction 3. Introduction By using the Local and Remote Units that together make up the ServSwitch™ Brand CAT5 KVM Micro Extender, you can place your VGA monitor, keyboard, and mouse as far as 50 meters (160 ft.) from the PC’s CPU.
14 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 3.1 Compatibility The ServSwitch Brand CAT5 KVM Micro Extender is designed to operate in various environments and with a mix of hardware from different manufacturers. During development, this product was extensively tested with a wide variety of hardware.
15 CHAPTER 3: Introduction 3.2 Key Features The ServSwitch Brand CAT5 KVM Micro Extender has a number of useful features which contribute to the transparent remote operation of your PC. Some of the more important ones are: • Distance up to 50 m (160 ft.
16 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 4. Checklist of System Components 4.1 The Complete Package These items should be included with your ServSwitch™ Brand CAT5 KVM Micro Extender package (please contact Black Box right away if any are missing or damaged): • (1) Micro Extender Local Unit.
17 CHAPTER 4: Checklist of System Components 4.2.1 T O C ONNECT A CPU TO THE L OCAL U NIT You’ll use the three-in-one KVM-extension cable included with the ServSwitch™ Brand CAT5 KVM Micro Extender. 4.2.2 T O C ONNECT A S ERV S WITCH F AMILY KVM S WITCH TO THE L OCAL U NIT ’ S CPU P ORT You would do this to extend the distance you can run from the KVM switch to a monitor, keyboard, and mouse.
18 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 4.2.2.B Switches Whose User Ports Are Compatible Composite Interfaces The user ports of some ServSwitch family KVM switches are composite (all-in-one) interfaces that are compatible with the Local Unit’s CPU port.
19 CHAPTER 4: Checklist of System Components 4.2.3 T O C ONNECT A M ONITOR , K EYBOARD , AND M OUSE TO THE R EMOTE U NIT OR TO THE U SER P ORTS ON THE D UAL -A CCESS L OCAL U NIT You’ll be plugging the monitor, keyboard, and mouse directly into the corresponding user ports on the Remote Unit or Dual-Access Local Unit.
20 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 4.2.4.B Switches Whose CPU Ports Are Compatible Composite Interfaces The CPU ports of some ServSwitch family KVM switches are composite (all-in-one) interfaces that are compatible with the CPU port on the Extender’s Local Unit.
21 CHAPTER 4: Checklist of System Components 4.2.5 T O C ONNECT THE L OCAL U NIT TO THE R EMOTE U NIT To interconnect the Local and Remote Units of the Micro Extender, you’ll need industry-standard structured cabling (Category 5 UTP or STP, 4-pair) terminated with RJ-45 plugs.
22 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 5. Configuration There are a pair of DIP switches on the bottom of the Remote Unit of the ServSwitch™ Brand CAT5 KVM Micro Extender. You might need to set these differently if you are running CAT5 cable to longer distances or if you need to use the Scroll Lock key on your keyboard for something other than an Extender reset.
23 CHAPTER 6: Installation 6. Installation To install your ServSwitch™ Brand CAT5 KVM Micro Extender system, first test- place it (if you want to) as described in Section 6.1 , then attach devices as described in Section 6.2 , then finish your installation as described in Section 6.
24 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.2.1 A TTACHING A CPU TO THE L OCAL U NIT ’ S CPU P ORT Run the included KVM-extension cable from the Local Unit’s CPU port to the keyboard, video, and mouse ports on your PC. Figure 6-1. Attaching a CPU to the Local Unit’s CPU port.
25 CHAPTER 6: Installation 6.2.2.B Attaching a Switch with a Single Compatible User-Port Connector Run a ServSwitch-to-ServSwitch Expansion Cable (product code EHN284) from the Local Unit’s CPU port to one of the KVM switch’s user ports, which will be DB25 connectors.
26 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.2.3 A TTACHING A M ONITOR , K EYBOARD , AND M OUSE TO THE R EMOTE U NIT OR D UAL - A CCESS L OCAL U NIT Plug the monitor, keyboard, and mouse directly into the matching ports on the Remote Unit or Dual-Access Local Unit.
27 CHAPTER 6: Installation 6.2.4 A TTACHING A S ERV S WITCH F AMILY KVM S WITCH TO THE R EMOTE U NIT OR TO THE D UAL -A CCESS L OCAL U NIT ’ S U SER P ORTS The way you’ll do this will depend on what kind of CPU ports the Switch has: multiple connectors (see Section 6.
28 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 6.2.4.B Attaching a Switch with a Single Compatible CPU-Port Connector Run the included KVM-extension cable from one of the switch’s CPU ports to the monitor, keyboard, and mouse ports on the Remote Unit or Dual-Access Local Unit.
29 CHAPTER 6: Installation 6.3 Finishing Y our Installation To finish installing your Micro Extender system after attaching devices to it as described in Section 6.2 , take these steps: 1. Attach the output cord of the Remote Unit’s power supply to the Unit’s power jack.
30 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 5. If the Local Unit’s LED shows that the link between the Units appears to be working, make sure that the remote keyboard functions and that you’re getting video at the remote site. 6. Make sure the remote mouse functions.
31 CHAPTER 7: Operation 7. Operation 7.1 Keyboard and Mouse Emulation The ServSwitch™ Brand CAT5 KVM Micro Extender uses a microprocessor to emulate the presence of a directly connected keyboard and mouse for the attached PC. This means that you don’t have to connect a keyboard or mouse to the PC in order for it to boot; in fact, the PC will boot with only the Local Unit connected.
32 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 7.3 The Scroll-Lock Reset When a ServSwitch™ Brand CAT5 KVM Micro Extender system is set to its factory defaults, you can press and release the Scroll Lock key once on the keyboard attached to the Remote Unit (or twice on the keyboard attached to a Local Unit in a Dual-Access system—see Section 7.
If this happens in some mouse extender/switch systems, the only solution is to either kill and reload the mouse driver or reboot the PC. But the Micro Extender has a feature you can use to painlessly recover from this kind of glitch. First try to reset the mouse by pressing and releasing Scroll Lock on the keyboard as described in Section 7.
34 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 7.5 Shared User Access (Dual-Access Systems Only): The Inactivity Timeout and Private Mode Because two user stations (one local, one remote) can be attached for each CPU, the Dual-Access Extender system has these “shared access” features: • The two stations normally contend for access.
35 CHAPTER 7: Operation Very few applications today make extensive or important use of the Scroll Lock key. But if you are using such an application on a PC attached to the Extender, you can force the Extender to pass Scroll Lock through to the PC, disabling both Private Mode and the reset function (see Section 7.
36 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 8. T roubleshooting 8.1 Common Problems This section discusses difficulties that people sometimes have with the ServSwitch™ Brand CAT5 KVM Micro Extender, and suggests possible remedies. If the recommended actions don’t help, or if you don’t see your problem here, or if your problem keeps recurring, call Black Box Technical Support as directed in Section 8.
37 CHAPTER 8: Troubleshooting Connecting a keyboard to the Remote Unit has an adverse effect on the remote video. Try using a newer keyboard. (Some older keyboards require too high a current for the Remote Unit to properly drive the video signal.) I’m not using a keyboard, but the Extender doesn’t work at all.
38 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER The mouse is behaving erratically. 1. Press Scroll Lock (once at the remote station, twice at the local station in a Dual-Access system) to reset the keyboard and mouse (see Section 7.3 ). 2. Issue the Null Mouse Command up to three times (see Section 7.
39 CHAPTER 8: Troubleshooting 8.1.4 V IDEO The picture is not sharp, or is badly smeared. 1. DIP switch 1 on the Remote Unit might not be set for the correct distance. See Section 5.1 . 2. Check the interconnect cable between the Micro Extender’s Local and Remote Units.
40 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER I only need video—not keyboard or mouse control—but I can’t get a picture. Even if you are only using the Micro Extender for video extension—to drive video to a remote monitor—the Micro Extender’s Local Unit must still be attached to the PC’s keyboard port, because that’s where it gets its power.
41 CHAPTER 8: Troubleshooting 8.1.5 P OWER I don’t need to use keyboards in my application, but the Extender doesn’t work at all unless I have a keyboard line running from the Local Unit to the PC or KVM switch. The Extender’s Local Unit normally operates using the 5 volts of DC power that the attached CPU or KVM switch supplies on its keyboard and mouse ports.
42 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 8.2 General Questions About the Micro Extender Is it possible to use an interconnection cable longer than 50 meters (160 feet)? The standard-from-the-factory Micro Extender has been designed to produce acceptable results with SVGA resolutions at the maximum cable length of 50 m (160 ft.
43 CHAPTER 8: Troubleshooting When using UTP, what’s the best way to make sure that the system does not suffer from any interference? The Micro Extender is designed to withstand high levels of interference while driving signals over UTP. To further reduce the potential for interference, consider taking these actions: a) Make sure that the Micro Extender’s Remote Unit, the remote monitor or KVM switch, and the local CPU or KVM switch are all connected to the same utility-power (mains) phase.
44 SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER 8.3 Calling Black Box If you determine that your ServSwitch™ Brand CAT5 KVM Micro Extender is malfunctioning, do not attempt to alter or repair it It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.
45 APPENDIX: Cable Pinning/Pairing Appendix: Cable Pinning/Pairing The cable you will use to interconnect the Local and Remote Units of your ServSwitch™ Brand CAT5 KVM Micro Extender should be terminated with RJ-45 plugs and should be wired according to the EIA/TIA-568 standard (preferably 568B rather than 568A).
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Black Box ACU3001A è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Black Box ACU3001A - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Black Box ACU3001A imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Black Box ACU3001A ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Black Box ACU3001A, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Black Box ACU3001A.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Black Box ACU3001A. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Black Box ACU3001A insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.